Returns and Refunds

Thank you for choosing Lunaro Commerce LLC. We hope the bedding you received meets your needs. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.

1. Return Period

You may submit a return request within 30 days of receiving the item.

Returned items should remain unused and—whenever possible—be kept intact with their original packaging, tags, and accessories to facilitate our review process.

2. Acceptable Return Conditions

Return requests are generally accepted in the following situations:

The item has quality issues;
The item was damaged during shipping;
The item received differs significantly from the order details;
The item meets return criteria and the request is submitted within the specified timeframe.

Items that have been used, washed, or damaged, or are otherwise unsellable, may not be eligible for return.

3. Returns Due to Quality Issues

If there are quality issues, shipping damage, or incorrect items sent, please contact us promptly and provide your order details along with relevant photos.

Once confirmed as a quality issue, shipping damage, or shipping error, Lunaro Commerce LLC will cover the return shipping costs for eligible returns.

4. Returns Not Due to Quality Issues

If the return is not due to quality issues—such as a change of preference, an incorrect purchase, or other personal reasons—you may still request a return provided the item meets eligibility criteria.

In such cases, the buyer is generally responsible for return shipping costs. Upon receipt of the returned item, we will inspect its condition.

5. Return Requests

When requesting a return, please contact us and provide the following:

Order number;
Item name;
Reason for return;
Necessary photos of the item or other relevant information.

Return Address: 83 Down St, Rochester, NY 14623

Returning items without prior confirmation may delay processing; therefore, we recommend contacting us to confirm return arrangements before shipping the item back.

6. Return Review

Upon receiving the returned item, we will inspect its condition and verify whether the return complies with this policy.

If the item has been used, washed, or damaged, or is otherwise in a condition that prevents resale, we may be unable to provide a full refund. The final resolution will be determined based on the actual condition of the item and applicable laws.

7. Refund Processing

Once your return request is approved, we will process the refund using the original payment method.

Refunds are typically processed within 3–5 business days after the return request is approved. The actual time it takes for the funds to appear in your account may depend on the processing times of your bank, credit card issuer, or third-party payment provider.

If we have processed the refund but you have not yet received the funds, we recommend contacting your payment provider to inquire about the status.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. We will assist with the cancellation based on the order’s current status, provided it has not yet entered the processing or shipping stage.

If the order has already been processed or shipped, direct cancellation may not be possible; in this case, you may apply for a return in accordance with our return policy once you receive the items.