Privacy Policy

Welcome to the Lunaro Commerce LLC website. We value your privacy and are committed to properly handling and protecting the personal information you provide while browsing the site, placing orders, and communicating with us. This Privacy Policy outlines how we collect, use, store, and protect such information.

1. Information Collection

To fulfill orders, deliver products, and provide customer service, we may collect information you voluntarily provide, including your name, shipping address, email address, phone number, and order-related details.

When you make an online payment, payment information is processed by third-party payment service providers. Lunaro Commerce LLC does not store full credit card numbers or CVV security codes on its own servers. Payment services are handled by third-party providers that comply with applicable payment security requirements and protect payment data in accordance with relevant security standards, including applicable PCI-DSS requirements.

Additionally, when you visit or use the website, we may automatically collect certain technical information—such as IP addresses, browser types, device information, pages visited, and website usage data—to ensure website operation, maintain security, and improve our services.

2. Use of Information

The personal information we collect may be used for the following purposes:

Processing and fulfilling your orders;
Arranging product delivery and providing logistics information;
Processing payments, refunds, and related transactions;
Responding to your inquiries and providing customer service;
Handling returns, exchanges, and after-sales requests;
Maintaining website security and preventing fraud, unauthorized access, and other irregular activities;
Analyzing website usage to improve functionality and user experience;
Sending notifications related to orders or services, to the extent permitted by applicable law.

We will not use your personal information for purposes unrelated to the original collection purpose, unless we obtain your consent or are permitted or required to do so by law.

3. Information Sharing

To fulfill orders and provide website services, we may share certain information—to the extent necessary—with relevant service providers, such as payment processors, logistics and delivery providers, website hosting services, and technical support providers.

We share only the necessary information required to provide the specific service and require these service providers to implement reasonable security measures to protect personal information.

We do not sell your personal information, except as required by law, to protect our legitimate interests, or to fulfill services you have requested.

4. Sale of Personal Information

Lunaro Commerce LLC does not sell your personal information. If applicable laws grant you specific rights regarding your personal information, you may submit requests to us in accordance with local laws—such as requests to know, access, correct, or delete your personal information.

5. Data Security

We implement reasonable technical and administrative measures to protect personal information and reduce the risk of unauthorized access, use, modification, or disclosure.

Payment transactions are processed by third-party payment service providers. We do not store full bank card details or CVV codes on our own servers. Payment service providers are responsible for securely handling payment-related data in compliance with applicable payment security standards, including PCI-DSS requirements.

While we take reasonable measures to protect information, no method of internet transmission or electronic storage is absolutely secure.

6. Data Retention

We retain relevant information based on actual needs, such as order processing, customer service, accounting records, legal obligations, dispute resolution, and website operations.

Following the completion of an order, we generally retain information related to the order and transaction for seven years, unless applicable law requires a different retention period or there is no longer a legitimate purpose for retaining the information.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it in accordance with applicable law.

7. Cookies and Similar Technologies

This website may use cookies and similar technologies to ensure proper functionality, remember user preferences, maintain security, and analyze website traffic and usage.

Certain essential cookies may be used automatically when you visit the site to ensure basic functionality. For non-essential cookies, we may seek your consent via cookie settings or relevant notifications, where applicable.

You can manage or delete cookies through your browser settings; however, disabling certain cookies may affect the functionality of the website.

8. Third-Party Services

This website may utilize third-party services for payment processing, delivery, hosting, data analysis, security, and other necessary functions.

Third-party service providers may process information in accordance with their own privacy policies. We recommend reviewing the applicable privacy policies of these third-party providers to understand their data handling practices.

9. User Rights Regarding Information

Depending on the privacy laws applicable in your region, you may have rights such as the right to access, correct, delete, or obtain a copy of your personal information. Where permitted by law, you may also have the right to restrict or object to certain processing activities involving your personal information. To exercise your relevant rights, you may submit a request using our contact details. We may need to verify your identity to ensure that the request is made by you or by a person with legal authorization.

10. Children’s Privacy

This website is not specifically designed for children. We do not knowingly collect personal information from children who are below the age specified by applicable laws.

If you believe that a child has provided us with personal information without proper authorization, please contact us promptly so that we may handle the matter in accordance with applicable laws.

11. Updates to the Privacy Policy

We may update this Privacy Policy in response to business changes, adjustments to website functionality, or requirements under applicable laws. The updated version will be posted on this website, and users will be notified through appropriate channels when necessary.